Unlike many other industries, urban public transport is dominated by monopoly conditions and a strong political influence on the service provided. The position of its users has traditionally been weak also in cases where private initiative plays a greater role.
However, adequate representation is essential for the acceptance of public transport as an alternative to the car and a contribution to the balanced and sustainable development of tomorrow's conurbations. These interests must be given due consideration on the planning, operational and customer service level.
The project examines which approaches have been pursued to allow customers to express their interests under these circumstances and how institutions and procedures can be adapted to improve representation. Relevant experience from other fields will be included in the analysis.
